MANAGER, GLOBAL SERVICE DELIVERY
Core
Lead a global team delivering efficient, compliant, and customer-focused Procure-to-Pay operational support for high-volume procurement operations.
Role type
Manager, Global Service Delivery (Procurement Operations)
Builds
Procure-to-Pay operational support, process documentation, and automation/AI enablement for global procurement. (via careerplan.io/jobs/42461779-manager-global-service-delivery-at-micron)
Domain
Supply Chain / Procurement Operations
Required skills
Team leadership, Procure-to-Pay process expertise, operational governance, audit readiness, KPI management, stakeholder management, continuous improvement, automation/AI strategy
Preferred skills
AI strategic mindset, system dependency management, cross-functional collaboration
Technologies
Ariba, ERP systems, automation tools, analytics platforms
Responsibilities
Lead, coach, and develop a team responsible for Procure-to-Pay operational support; Manage workload prioritization, team performance, service delivery standards, and operational escalations; Ensure operations comply with procurement policies, approval workflows, internal controls, and audit requirements; Establish and manage operational KPIs, dashboards, and reporting for service performance; Drive standardization of processes, documentation, reporting, and service delivery practices.
Seniority
Manager, hands-on IC with team leadership
