Customer service - Member-owned Bank
Core
Customer Service Consultant providing professional, personalised and efficient support to members across phone, secure messaging, and web chat channels.
Role type
Customer Service Consultant
Builds
Banking products, services, and everyday account solutions for members
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, Banking or financial services experience, Verbal and written communication, Problem-solving, Attention to detail, Digital customer service channels
Responsibilities
Providing exceptional customer service across phone, secure messaging and web chat; Assisting members with banking products, services and everyday account enquiries; Supporting customers with online and digital banking; Managing more complex enquiries and complaints; Troubleshooting issues and guiding members through banking processes; Maintaining accurate customer records and completing associated administration; Identifying and escalating complaints, incidents or potential risks.
Seniority
Mid-level, experienced professional