Customer Service Representative
Core
Support customers via phone, email, and chat for a garage door service company, resolving issues and recommending additional services.
Role type
Customer Service Representative
Builds
Customer service experiences and service recommendations
Domain
Home services / Garage doors
Deliverable
client delivery
Required skills
Active listening, organization, multitasking, problem-solving, record keeping
Preferred skills
ServiceTitan familiarity, home services experience
Responsibilities
Handle high volume of calls across multiple channels, research solutions and provide updates, maintain accurate interaction records, collaborate with technicians, learn company services
Seniority
Entry-level to Junior
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