Assistive Technology Support Technician
Core
Provide high-quality technical support for assistive communication technology users, therapists, and partners across Australia and New Zealand via phone, email, chat, and remote desktop.
Role type
Support Technician (Assistive Technology)
Builds
Customer support solutions for assistive communication devices
Domain
Assistive Technology / Healthcare Tech
Deliverable
client delivery
Required skills
Troubleshooting hardware and software (Windows, iOS), Customer service, Active listening, Time management, Written and verbal communication, Product knowledge
Preferred skills
macOS familiarity, Experience with mounting systems or wheelchairs, CRM systems (Salesforce)
Responsibilities
Assist customers and partners with technical inquiries; Identify and troubleshoot issues across hardware and software platforms; Prepare new devices and reset devices for shipping; Maintain accurate customer and device records; Collaborate with developers and cross-functional teams.
Seniority
Individual Contributor