Technical Support Lead | Aftermarket
Core
Build and lead BETA's comprehensive technical customer support organization for aircraft components and ALIA aircraft operators, managing post-delivery sustainment, field support, and AOG operations.
Role type
Senior leadership, technical support lead (aviation aftermarket)
Builds
Comprehensive technical support infrastructure, field service teams, and AOG help desk operations for electric aviation customers
Domain
Electric aviation, aircraft maintenance, aftermarket services
Deliverable
client delivery
Required skills
Leading technical support organizations, aviation industry experience, aircraft maintenance technical depth, aviation regulatory compliance, building service organizations from concept, AOG support management, technical troubleshooting, crisis management, international market entry compliance
Preferred skills
Aviation maintenance background (A&P), electric aircraft experience, P&L responsibility for service operations, warranty management, EH&S compliance, software update deployment in operational environments, training program development, international logistics, technical documentation management, startup environment experience
Technologies
Ticketing systems, triage protocols, reachback support management systems
Responsibilities
Build and lead aftermarket services team, own post-delivery customer experience, develop field support plans, leverage flight test operations for scalable processes, lead field service for pre-certification demos, launch AOG help desk, coordinate delivery of technical documentation, manage support infrastructure and ticketing, oversee RMA and warranty claims, collaborate on retrofit/upgrade planning, manage support costs and KPIs, ensure regulatory compliance
Seniority
Senior, hands-on IC with leadership scope