QA & Support Engineer — AI Voice Platform
Core
Own product quality, AI behavior testing, production monitoring, and customer support operations for an AI voice platform.
Role type
Senior IC QA & Support Engineer (AI Voice Platform)
Builds
AI voice agents, call flows, dashboards, and backend APIs
Domain
AI/ML, Voice AI, Telecommunications
Deliverable
production ML models | product features | dashboards & analysis
Required skills
API testing, automated test writing, Python or JavaScript/TypeScript, backend testing, integration testing, regression testing, load testing basics, debugging logs, SQL or NoSQL data validation, CI/CD workflows, webhooks and async systems, production monitoring, issue triage
Preferred skills
experience testing LLM outputs and agent behavior, experience with speech-to-text and text-to-speech pipelines, experience with OpenAI/Gemini/Deepgram/ElevenLabs platforms
Technologies
Python, JavaScript/TypeScript, OpenAI, Gemini, Deepgram, ElevenLabs, SQL, NoSQL
Responsibilities
Write and maintain automated test suites for APIs, agent workflows, and campaign logic; Test AI agents for instruction following, tool calling, and hallucination; Monitor production dashboards for uptime, error rates, and latency; Triage customer-reported bugs and escalate to engineering with root cause analysis; Validate data correctness across databases and call records; Perform regression testing for AI model and workflow changes
Seniority
Senior, hands-on IC
