Front Office Manager: Blue Dolphin Resort
Core
Lead the Front Office team to deliver exceptional guest experiences and ensure smooth daily operations at a holiday resort.
Role type
Front Office Manager
Builds
Guest check-in/check-out processes, reservation management, and team performance
Domain
Hospitality / Tourism
Deliverable
product features
Required skills
Team leadership, guest service management, rostering, operational oversight, cross-department collaboration, problem-solving
Preferred skills
Experience with reservation or property management systems (RMS, NewBook)
Responsibilities
Lead and coach the Front Office team, oversee reception and guest services operations, manage team rosters and performance, act as escalation point for guest enquiries, collaborate with resort departments
Seniority
Mid-level, hands-on IC
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