Implementation Consultant I, Commercial
Core
Onboard small to mid-sized customers onto Brex Empower, guiding them from outdated processes to a modern, employee-first financial approach.
Role type
Junior Implementation Consultant (SaaS)
Builds
Customer onboarding journeys and adoption of Brex Empower platform
Domain
Financial technology / Expense management
Deliverable
product features
Required skills
Project coordination, Customer communication, Process design, Change management, Stakeholder management, Technical configuration
Preferred skills
Financial/Expense/ERP software experience, General Ledger, Accounts Payable, Accounts Receivable, Billing, Travel, Procurement, Corporate Card programs
Responsibilities
Organize and facilitate customer meetings by managing agendas, capturing notes, and tracking action items. Support customers in understanding business needs and configuring Brex to address them. Manage straightforward stakeholder communication and assist with timelines and deliverables. Assist with spend migrations and support end user adoption during deployment. Introduce integration concepts and provide guides for connecting Brex with external systems. Coordinate handoffs between sales and customer success teams. Deliver standard change management templates and lead training sessions.
Seniority
Junior, hands-on IC