Implementation Consultant I, Commercial
Core
Onboard small to mid-sized customers onto Brex Empower, guiding them through configuration, spend migration, and adoption to shift from outdated processes to a modern, employee-first approach.
Role type
Junior Implementation Consultant (Commercial)
Builds
Brex Empower onboarding experience for SMBs
Domain
Fintech / Corporate Card & Expense Management
Deliverable
product features
Required skills
Project coordination, Customer onboarding, Stakeholder communication, Change management basics, Basic product configuration, Go-live support
Preferred skills
Financial/Expense/ERP software experience, General Ledger/AP/AR/Billing/Travel/Procurement knowledge, Corporate Card programs familiarity
Responsibilities
Organize and facilitate customer meetings by managing agendas, capturing notes, and tracking action items. Support customers in understanding business needs and configuring Brex to address them. Manage straightforward stakeholder communication and assist with timelines to keep implementations on track. Assist with spend migrations and support end user adoption during deployment. Introduce integration concepts and provide guides for connecting Brex with external systems. Coordinate handoffs between AE/CSE and CSM. Deliver standard change management templates and lead training sessions with supervision.
Seniority
Junior, hands-on IC