Senior Product Manager Workflow Execution Platform

## About the role Most AI products fail not because they lack capability, but because they don't deliver repeatable outcomes at scale. We are building a platform where AI agents don't just respond — they execute workflows reliably across enterprises. This role exists to ensure: - We can deploy across multiple Tier-1 customers without breaking - We can measure outcomes, not activity - We become impossible to replace at renewal ## Responsibilities You will not manage a backlog. You will own the product as a system that drives business outcomes. 1. Build the workflow execution platform (v2) - Ship a platform that supports 3+ concurrent Tier-1 deployments without custom forks - Eliminate one-off implementations — move toward configurable, reusable systems - Ensure the product works across real enterprise environments, not ideal ones 2. Own outcome tracking and monetization layer - Design instrumentation to track: - Business outcomes (conversion, recovery, resolution) - Not just interactions or usage - Enable hybrid pricing models (Stage 2) across multiple accounts - Ensure every deployment can prove ROI clearly 3. Convert customer reality into product roadmap - Work directly with insurers like: - SBI Life Insurance - HDFC Life - ICICI Prudential Life Insurance - Translate: - Feedback - Failure modes - Operational friction - Into clear product priorities - Build features that make the platform 2x harder to rip out at renewal 4. Create new AI-native product segments - Identify workflows that were not possible before AI - Build entirely new categories of automation and execution - Go beyond efficiency — enable new revenue or capability layers 5. Drive cost reduction and operational efficiency - Reduce dependency on: - Support teams - Manual intervention - Move toward self-serve, reliable execution - Target: support dependency → near zero 6. Improve activation and time-to-value - Reduce deployment/activation time to 7–21 days - Work closely with deployment teams to remove friction - Ensure customers see value within weeks, not months 7. Own customer experience of the product - Ensure live customers: - Are satisfied - See consistent performance - Track and improve: - Reliability - Latency - Outcome success rates ## What success looks like - Platform supports multiple Tier-1 deployments without breaking - Outcome tracking is clear, trusted, and monetizable - Customers can prove ROI within weeks - Product becomes deeply embedded and hard to replace - Activation happens in ≤ 21 days - Support dependency drops significantly ## Requirements - You have 3-5 years of product management experience - You have built systems, not just features - You are comfortable working in: - Ambiguous environments - Customer-facing contexts - You think in: - Outcomes - Trade-offs - Systems design ## What will make you stand out - Experience building enterprise SaaS or AI platforms - Strong understanding of: - Workflow systems - Integrations - Operational constraints - Have worked closely with customers to shape product direction - Have built products that are used daily in production environments ## What we offer - You will define how AI actually works in enterprises - Your work directly impacts: - Revenue - Retention - Product defensibility - You will build a platform that moves from demos → real execution ## What this role is not - Not a backlog manager - Not a feature prioritizer in isolation - Not disconnected from customers ## What this role is - A system builder - A translator of customer reality into product truth - A driver of outcome-based product thinking ## One question to self-evaluate Can you build a product that works across multiple enterprise customers without breaking — and proves its value every single day?