Production Support Analyst
Core
Ensuring success of business-critical application operations by supporting day-to-day batch processing, analyzing and fixing high-priority incidents, and maintaining highly critical business applications.
Role type
Production Support Analyst (Tech Operations)
Builds
Maintains and restores distributed business applications and batch processing pipelines
Domain
Financial Services / Cloud Infrastructure / Windows Environment
Required skills
Python, PowerShell, SQL scripting, AWS (EC2, VPC, IAM, CloudWatch, S3, CFT), CICD Tools (Bitbucket, Ansible, Jenkins, Artifactory), Windows OS administration
Preferred skills
Troubleshooting, ITIL process understanding, ETL tools (Informatica, TWS), Microsoft HPC, .NET, SQL Server Technologies
Technologies
Python, PowerShell, Bitbucket, Ansible, Jenkins, Artifactory, AWS, Windows OS, SQL, Informatica, TWS, .NET, SQL Server
Responsibilities
Support high priority (P1/P2) incidents dynamically, handle application outages (planned/unplanned), perform code reviews, handle minor enhancements, derive root-cause of incidents in distributed systems, support day-to-day batch processing
Seniority
Mid-level, hands-on IC