MNSW - Service Delivery Officer
On-site
Core
Provide on-site operational support and coordination for court interpreting services within the NSW court system.
Role type
Service Delivery Officer (Operations)
Builds
Interpreting services for NSW courts
Domain
Legal services / Court operations
Required skills
stakeholder engagement, conflict resolution, de-escalation, problem-solving, service delivery coordination, complaint management, operational monitoring
Responsibilities
Coordinate and support interpreters across court locations, resolve service delivery issues, liaise with court staff and stakeholders, monitor attendance and outcomes, manage enquiries and complaints, identify opportunities to improve operational efficiency