Customer Success Engineer (Cheltenham, UK)
Core
Trusted technical advisor helping security teams adopt, integrate, and operationalize vulnerability intelligence and exploit data within their security stacks.
Role type
Customer Success Engineer (Post-Sales/Implementation)
Builds
Custom workflows, scripts, and integrations connecting VulnCheck data to SIEMs, TIPs, SOAR, and data lakes.
Domain
Cybersecurity (Vulnerability Management, Threat Intelligence, SOC Operations)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Python scripting, REST API integration, JSON data modeling, SIEM/SOAR/TIP platform knowledge, vulnerability management workflows, incident response operations, technical consulting, customer enablement, public sector/government compliance navigation
Preferred skills
Go programming
Technologies
VulnCheck APIs, SDKs, datasets, SIEM, SOAR, TIP, data lakes
Responsibilities
Own technical post-sales relationships and lead customer onboarding/deployment; Design and troubleshoot custom integrations and scripts; Diagnose API and data fidelity issues; Deliver technical enablement and architecture reviews; Act as internal advocate to influence product roadmap; Support renewal and expansion by ensuring customer value.
Seniority
Mid-Senior, hands-on IC