Job
Core
Retain and grow corporate clients in fintech/trading by acting as a trusted advisor for onboarding, adoption, and translating client needs into product requirements.
Role type
Senior Customer Success Manager (Fintech/Trading)
Builds
Client retention, product adoption, and strategic feedback loops for Spotware's trading platform
Domain
Fintech / FX & CFD Trading
Deliverable
client delivery
Required skills
Client relationship management, FX/CFD trading knowledge, data analysis, training delivery, AI tool usage, cross-functional collaboration
Preferred skills
Experience with liquidity bridges and aggregators
Responsibilities
Provide consultative support and resolve client issues; Analyze usage data to identify value opportunities; Organize and conduct client training programs; Collect and analyze feedback to drive product improvements; Coordinate with Sales, Product, and Engineering teams; Use AI tools to accelerate analysis and communication
Seniority
Mid-Senior, hands-on IC
