Production Support Engineer
Core
Monitor platform health, handle incidents, debug issues, and perform hotfixes for a digital healthcare platform.
Role type
Production Support Engineer
Builds
Digital healthcare platform serving patients and providers
Domain
Healthcare technology
Required skills
Node.js, TypeScript, React.js, AWS, PostgreSQL, REST APIs, GraphQL, debugging, problem-solving
Preferred skills
NestJS, Prisma, Sequelize, Flutter, Healthcare domain, SaaS platforms
Technologies
Node.js, TypeScript, React.js, AWS, PostgreSQL, NestJS, Prisma, Sequelize, Flutter
Responsibilities
Monitor platform health across backend, frontend & AWS; Handle P1/P2 incidents with quick turnaround; Debug issues in Node.js, TypeScript, APIs; Troubleshoot React.js frontend applications; Work with PostgreSQL for data analysis; Investigate AWS services (EC2, ECS, RDS, Lambda, CloudWatch); Perform hotfixes, deployments & rollbacks; Document incidents & collaborate with engineering teams
Seniority
Mid-level (3–6 years experience)