Knowledge Coach - Workforce Transformation - Senior Consultant
Core
Provide expertise and guidance to the Offshore Change Management Team to ensure delivery quality and meet client expectations in BFSI transformation programs.
Role type
Senior Consultant, Knowledge Coach (Workforce Transformation)
Builds
Quality-assured change management deliverables and performance dashboards for BFSI clients
Domain
BFSI (Banking, Financial Services, Insurance) + Workforce Transformation
Required skills
Change Management, Business Analysis, BFSI Transformation Delivery Standards, Agile delivery, data analysis, Power BI, stakeholder engagement
Preferred skills
Agentic AI, AI agents
Technologies
Power BI, Agentic AI, AI agents
Responsibilities
Advise consultants on client delivery best practices and SOPs; Review delivered collaterals against quality benchmarks; Identify and remedy gaps in delivery standards; Conduct 1:1 coaching sessions for the offshore team; Act as a bridge for knowledge transfer from client to offshore team; Set up Power BI dashboards and reporting metrics on team performance.
Seniority
Senior, hands-on IC
