Senior Forward Deployed Engineer
Core
Own post-sale technical implementation for strategic enterprise customers, turning customer experience workflows into production AI systems.
Role type
Senior Forward Deployed Engineer (post-sales implementation)
Builds
Production AI agents and integrations for enterprise customer support workflows
Domain
Enterprise AI / Customer Support / SaaS
Deliverable
production ML models
Required skills
JavaScript/Node.js, TypeScript, API integration, AI/LLM reasoning, production debugging, customer-facing technical delivery, system architecture
Preferred skills
React/Next.js, Python, CRM/CCaaS platform experience, data integration tools, observability practices
Technologies
JavaScript, TypeScript, Node.js, React, Next.js, Python, REST APIs, webhooks, Maven SDK
Responsibilities
Build and debug integrations across CRMs, ticketing platforms, and data warehouses; Configure and extend Maven using APIs and webhooks; Design and run tests and evals for AI behavior; Set up launch readiness plans including observability and rollback paths; Translate customer workflows into technical plans and milestones; Partner with Product and Engineering to address platform gaps
Seniority
Senior, hands-on IC