CIM - Customer Service Admin
Core
Administers customer service operations, order fulfillment, and data management for Agilent's life science and diagnostic markets.
Role type
Customer Service Administrator
Builds
End-to-end order status management, CRM data integrity, and transaction processing for sales and marketing teams.
Domain
Life Science / Diagnostic Instruments / Customer Operations
Deliverable
dashboards & analysis
Required skills
SAP CRM, MS Excel, data entry, order fulfillment, CRM data validation, transaction processing, shift flexibility
Preferred skills
MS Power Platform, European languages (French/Spanish/Italian)
Responsibilities
Handle pre-sales and post-sales service functions, manage end-to-end order status, update CRM with leads and marketing responses, coordinate with sales and marketing teams for data validation, ensure compliance with process guidelines and TAT timelines.
Seniority
Mid-level, operational IC