Especialista de Suporte Técnico- Atômica e Molecular - Curitiba e região
Core
Provides on-site installation, implementation, maintenance, and repair of hardware, software, and networking solutions for customers.
Role type
Senior IC technical support specialist (field services)
Builds
Fully integrated solutions including peripherals, communications, operating systems, and applications software
Domain
Scientific instrumentation (Agilent) + IT infrastructure
Required skills
hardware installation, software configuration, network troubleshooting, preventive maintenance, equipment calibration, lead qualification, technical training delivery, product escalation management
Preferred skills
third-party product knowledge, internal technical training development
Technologies
multi-vendor systems, operating systems, networking products, peripherals
Responsibilities
Install and optimize hardware/software/network products at customer sites, diagnose and resolve performance problems, perform maintenance and repair services, advise customers on preventive maintenance, proactively respond to potential equipment issues, deliver integrated solutions, serve as internal resource for technical issues, manage product escalations, conduct technical training and seminars, calibrate equipment on-site, qualify leads
Seniority
Mid-level, hands-on IC