Service Delivery Director
Core
Strategic business leader driving profitable growth, operational excellence, and customer satisfaction for Agilent's service organization.
Role type
Director, Service Delivery
Builds
Service delivery strategies, high-performing teams, and exceptional customer experiences
Domain
Life Sciences / Analytical Instrumentation / Healthcare
Required skills
P&L management, revenue growth strategy, operational efficiency optimization, team leadership, financial forecasting, customer experience management, change management
Preferred skills
Geographically dispersed organization leadership, Lean/Six Sigma, laboratory instrumentation background, succession planning
Technologies
Lean, Six Sigma
Responsibilities
Own service business performance including revenue and profitability; Drive strategies for contract renewals and lead generation; Lead service delivery operations for installation, maintenance, and repair; Develop and mentor Field Service Engineers and technicians; Partner with Sales, Commercial Operations, and Technical Support leaders
Seniority
Director, strategic leadership & P&L ownership