Product Experience Team Lead (Americas)
Core
Founding team lead for a new Product Experience (PX) function in Boston, responsible for building a local team, managing campus recruiting pipelines, and serving as the escalation point for complex user issues in the Americas.
Role type
Founding Team Lead, Product Experience
Builds
A local PX team and campus talent pipeline for a SaaS platform enabling software creation
Domain
SaaS / Software Development Tools / Customer Support
Deliverable
client delivery
Required skills
Team building and management, Campus recruiting and university relationship management, Operational process design, Technical product fluency, Complex issue triage and escalation, Cross-functional collaboration
Preferred skills
Experience with student/intern programs, Deep roots in Boston tech ecosystem
Technologies
None stated
Responsibilities
Recruit and grow a local PX team, Build relationships with Boston-area universities for talent pipeline, Manage part-time student PX specialists, Own US escalations for complex user issues, Capture and relay high-signal customer feedback, Collaborate with Stockholm PX team
Seniority
Senior, hands-on IC
