LCMS Field Service Engineer
Core
On-site installation, implementation, maintenance, and repair of LCMS TQ/Qtof and multi-vendor systems solutions including hardware, software, and networking products.
Role type
Field Service Engineer (LCMS)
Builds
Fully integrated solutions including peripherals, communications, operating systems, and applications software
Domain
Life Sciences / Analytical Chemistry / Instrumentation
Deliverable
physical/clinical work
Required skills
hardware installation, software configuration, network product setup, performance diagnostics, equipment repair, preventive maintenance planning, on-site calibration, technical training delivery, lead qualification
Preferred skills
knowledge of third-party products, internal technical training facilitation
Technologies
LCMS TQ/Qtof systems, multi-vendor systems, operating systems, networking products
Responsibilities
Install and optimize hardware/software/network configurations at customer sites, diagnose and resolve product performance problems, perform maintenance and repair services, advise customers on preventive maintenance, proactively respond to potential equipment or software issues, deliver fully integrated solutions, serve as an internal resource on technical issues and manage product escalations, calibrate equipment on-site for large volume customers, qualify leads
Seniority
Mid-Senior, hands-on IC