Senior Manager
Core
Manage a team of 45–60 FTEs to oversee daily accounts receivable operations, ensuring productivity, quality, and SLA targets are met for medical billing clients.
Role type
Senior Manager, Accounts Receivable (Medical Billing)
Builds
Production AR workflows and denial resolution processes for healthcare payers
Domain
Healthcare / Revenue Cycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Denial management, Medicare/Medicaid/ICD/CPT code knowledge, AR calling, team management, workflow monitoring, performance goal setting, hiring and coaching, policy adherence, inventory allocation, RCA/CAPA, denial resolution, payer trend analysis, staffing optimization, defect reduction, governance, KPI reporting, day/night team management
Preferred skills
NOA skills, mentoring Team Leaders/Process SMEs, automation interest, Microsoft Office proficiency
Responsibilities
Manage a team of 45–60 FTEs, oversee daily operations to meet productivity and SLA targets, monitor workflow and implement corrective actions, set performance goals and manage hiring/coaching, resolve queries and review accounts, drive production and quality performance, identify performance issues and implement improvement plans, lead efficiency and defect reduction initiatives, partner with clients and leadership to manage escalations, prepare KPI and project reports, manage day and night teams for seamless hand-offs
Seniority
Senior, hands-on IC