Verkäufer vor Ort / Store Consultant Telekommunikation (m/w/d/x)
Core
In-store sales consultant advising customers on mobile, landline, and TV products at Deutsche Telekom retail locations.
Role type
Store sales consultant
Builds
Telecommunications products and services
Domain
Telecommunications retail
Deliverable
product features
Required skills
Sales and customer advisory, Cross-selling and upselling, CRM system usage, Complaint and claims management, Product knowledge in telecommunications
Preferred skills
Experience in retail telecommunications or electronics, Basic English or other foreign language skills, Affinity for digital sales channels
Technologies
SAP, Salesforce
Responsibilities
Advise and support existing and new customers in the store, Market telecommunications products, tariffs, and accessories, Record orders and contract changes in CRM systems, Handle complaints and claims, Contribute to store appearance and product presentation
