Lead IT Support Engineer
Core
Lead IT Support Engineer owning identity, access, and security operations, transitioning outsourced SOC/EDR/SIEM capabilities in-house and establishing global admin governance.
Role type
Lead IT Support Engineer (Identity & Security Operations)
Builds
Internal identity governance, security operations (EDR/SIEM), and IT operating model
Domain
Enterprise IT, Identity & Access Management, Security Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Entra ID administration, identity reconciliation across HRIS/directories, SOC/EDR/SIEM concepts, runbook creation, stakeholder partnership, vendor management
Preferred skills
IGA tool implementation, scaling IT for 700+ employees, PowerShell/Python scripting, security audit cycle experience (SOC 2/ISO 27001/GDPR)
Technologies
Entra ID, CrowdStrike Falcon, FleetDM, Freshdesk, TeamViewer One, NinjaOne, 1Password
Responsibilities
Own Entra ID, SSO, and access governance end to end; Lead reconciliation of employee, contractor, and service accounts; Own privileged access review process; Transition outsourced SOC coverage (Managed EDR, ITDR, SIEM) to internal capability; Co-author core IT policy set; Build runbooks and documentation for IT operations; Act as IT partner to business functions; Own transition of core tool stack (MDM, ticketing, remote access, password manager)
Seniority
Senior, hands-on IC