Director Of Collections

## About the role The Director of Collections will report to our Chief Product Officer. As the Director of Collections you will: - Build and lead our collections strategy across personal loans and student loan refinance, with an initial focus on standing up the personal loan program. - Design customer-first recovery strategies that improve performance across the full delinquency lifecycle, including pre-default. - Select and manage third-party vendors, driving clear performance expectations and accountability. - Use data, testing, and cross-functional partnership to build a compliant, scalable collections operation. - Shape the long-term model for collections, including where to leverage vendors versus build in-house capabilities. ## About You - 10+ years of experience in consumer lending collections, servicing, or recoveries, with significant ownership of strategy and execution. - Deep knowledge of collections operations, compliance, and vendor management. - Track record of improving recovery outcomes while maintaining a strong customer experience. - Highly analytical and comfortable using data to guide decisions and optimize performance. - Strong cross-functional communicator who works effectively across Risk, Product, Operations, Legal, Compliance, and Data. ## Even Better - Experience in fintech, digital lending, or a customer-oriented bank. - Familiarity with student loans, personal loans, or unsecured installment lending. - Experience building or modernizing a collections function from the ground up. ## Where This role will be based in the US. ## Compensation A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future. Salary Range: $178,000 - $222,000 USD. Employees are also eligible for an annual performance-based bonus and equity. #LI-JP