Support Specialist, Accounting
Core
Support R365 customers with all software accounting functions via tickets, live chats, and phone calls.
Role type
Support Specialist, Accounting
Builds
R365 accounting software for restaurant businesses
Domain
Restaurant technology / SaaS
Deliverable
client delivery
Required skills
Troubleshooting, solution identification, software defect diagnosis, ticket management, live chat facilitation, screen sharing, customer communication
Responsibilities
Prompt customers for information necessary to troubleshoot problem reports; Identify solutions to problem reports and deliver them to customers; Help customers understand R365 software accounting functions; Route non-accounting customer issues to appropriate teams; Diagnose and document software defects and escalate them; Participate in live chats; Coordinate and facilitate live screen shares with customers; Manage personal queue of customer tickets