Customer Service Specialist
Core
Provide high-quality administrative and customer support to program participants, employers, partners, and staff via phone, email, and messaging channels.
Role type
Customer Service Specialist (Employment Services)
Builds
Matches suitable candidates to available positions by processing employer staffing needs in CRM.
Domain
Employment Services / Workforce Development
Deliverable
client delivery
Required skills
Verbal and written communication, Time management, Attention to detail, Interpersonal skills, CRM data entry
Preferred skills
Understanding of Workforce Australia Guidelines, Understanding of Disability Employment Service Guidelines, Experience in sales, finance, marketing, recruitment, or management
Responsibilities
Respond to incoming calls, emails, and messages; Deliver first-class service on national customer service lines; Collaborate with employers to understand staffing needs and process information in CRM; Receive and resolve customer feedback and complaints; Maintain accurate records of interactions in the CRM system.