Front of House Operations Manager
Core
Lead the Front of House team and operations at a multi-use health and leisure facility, ensuring high customer service standards and operational efficiency.
Role type
Front of House Operations Manager
Builds
Customer experiences, operational consistency, and financial reporting for a fitness and sports venue
Domain
Health and Leisure / Fitness / Sports
Required skills
Team leadership, customer service management, financial administration (POS, banking, reconciliation), inventory management, policy enforcement, First Aid certification, CPR certification
Preferred skills
Computer literacy, familiarity with point of sale systems, energetic work style
Responsibilities
Lead and coach the Front of House team, oversee policies and procedures, maintain venue presentation and cleanliness, perform daily Front of House duties, manage birthday party operations, handle merchandise and party supplies, assist with membership sales
Seniority
Mid-level, hands-on IC