Customer Service Officer
Core
Frontline support for customers across multiple branch locations, handling transactions and referrals.
Role type
Customer Service Officer (Banking)
Builds
Everyday banking transactions and customer service interactions
Domain
Financial Services / Banking
Deliverable
product features
Required skills
Cash handling, customer service, sales targets, compliance adherence, record keeping, branch operations support, customer referrals
Preferred skills
Previous experience in customer-facing environments, confidence in fast-paced settings, KPI tracking, reliable transport, full availability
Technologies
None stated
Responsibilities
Process cash transactions and everyday banking activities, provide professional customer service, assist with account-related requests, identify customer needs and refer to specialist services, maintain accurate records, support branch operations, contribute to service and sales targets
Seniority
Casual, entry-level to mid-level IC