Director, Client Services
Core
Senior leadership role leading a multidisciplinary project management team to deliver outstanding client experiences and operational excellence.
Role type
Senior leadership client services director
Builds
Client service delivery and project management operations
Domain
Professional services / Project Management
Deliverable
client delivery
Required skills
People leadership, client relationship management, operational excellence, strategic decision-making, resource allocation, team performance management, stakeholder management, project scope and deadline management, workflow optimization, issue resolution, capacity planning, conflict resolution, change management
Preferred skills
Technology adoption, talent development, on-call availability
Technologies
Project management tools, workflow technology
Responsibilities
Lead and manage a project management team ensuring effective resource allocation and workload balance. Monitor key performance indicators and foster a positive, accountable working culture. Build and maintain strong client relationships through consultative communication. Set clear expectations with internal and external stakeholders regarding project scope and deadlines. Drive operational results through technology and process improvements. Support project initiation and closure activities including billing coordination. Provide strategic leadership supporting individual development and team effectiveness. Identify capacity challenges and implement solutions supporting employee wellbeing and client commitments.
Seniority
Director, senior leadership