Customer Experience & Retail Marketing Manager – QLD
Core
Develop and execute holistic customer and community engagement strategies for retail precincts and office assets in QLD, focusing on social sustainability, wellness, art, music, food, and cultural experiences.
Role type
Regional Customer Experience & Retail Marketing Manager
Builds
Integrated community engagement programs, tenant experience initiatives, and retail precinct marketing plans for Charter Hall assets in Queensland.
Domain
Commercial Real Estate / Office Leasing / Retail Management
Required skills
Customer experience strategy, community engagement, retail marketing, event management, stakeholder management, content creation, vendor management, data analysis, tenant relations, brand management
Preferred skills
Experience with workplace apps, ESG initiatives, competitor analysis, agency management
Technologies
Charli, 360 Queen, CRM, tenant portals, event management systems, social media platforms
Responsibilities
Develop and execute customer experience strategies for QLD assets; manage retail precinct marketing plans; oversee events and activations; create content for workplace apps and social media; analyze engagement metrics; support asset leasing marketing; manage external vendors and agencies.
Seniority
Mid-Senior, hands-on IC