Salesforce Technical PM
Core
Leads end-to-end delivery of complex Salesforce initiatives, specifically focusing on Service Cloud Voice and voice-enabled contact center solutions.
Role type
Senior Salesforce Technical Program Manager
Builds
Scalable, secure, and business-aligned Salesforce solutions for Financial Services and Insurance domains
Domain
Financial Services / Insurance / Contact Center
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce Technical Project Management, Service Cloud Voice, Financial Services Cloud, Sales Cloud, Service Cloud, REST/SOAP Integrations, Data Migration, Agile/Scrum, Release Management, DevOps/CI/CD, Stakeholder Management
Preferred skills
MuleSoft, Apex, Lightning Web Components, Experience Cloud, Insurance Domain Knowledge
Technologies
Salesforce, Jira, Azure DevOps, Confluence, Git, Copado, Gearset, MuleSoft
Responsibilities
Lead end-to-end Salesforce project delivery including planning, execution, and closure; Manage project scope, schedules, budgets, and risks; Facilitate Agile and Scrum ceremonies; Translate business requirements into technical delivery plans; Provide technical oversight for Salesforce implementations; Review solution architecture and security models; Collaborate with architects and developers to ensure best practices; Serve as primary liaison between business stakeholders and IT teams; Coordinate deployment planning and release management; Track KPIs and drive continuous improvement initiatives
Seniority
Senior, hands-on IC
