RMIT Student Connect Concierge
Core
Provide peer-to-peer customer service to students via face-to-face and digital channels, answering enquiries, supporting event setup, and producing student cards.
Role type
Student services concierge
Builds
Student support services and event logistics
Domain
Higher education
Deliverable
product features
Required skills
Customer service, verbal communication, rapport building, multitasking, organization, initiative, creativity
Preferred skills
Prior customer service experience, ability to work in a team
Technologies
University CRM
Responsibilities
Answer first-level student enquiries about accessing services, support students in using self-service options, assist with event setup and pack-up, support student card production, record interactions in the CRM, deliver student engagement activities
Seniority
Casual, student-level