Assistant Concierge
Core
First and last point of contact for guests, handling queries, luggage, valet parking, and providing local information in Melbourne.
Role type
Assistant Concierge
Builds
Memorable guest experiences and smooth front office operations
Domain
Hospitality / Hotel Management
Deliverable
physical/clinical work
Required skills
Customer service, local knowledge (Melbourne), delegation, communication, time management, attention to detail, Opera system knowledge, manual driving
Preferred skills
Mentoring, relationship building with travel partners
Responsibilities
Handling guest queries and resolving issues, delivering and collecting luggage, valet parking, providing facility information, supporting reception during peak periods, following up on guest requests, building relationships with local providers
Seniority
Junior to Mid-level, hands-on IC