Customer Experience Expert
Core
Face-to-face customer service, sales, and administration professional delivering exceptional service to automotive glass customers at a service centre.
Role type
Customer Experience Expert (Service Centre)
Builds
Positive customer experiences and repair workflow management for vehicle glass customers
Domain
Automotive / Insurance / Glass Repair
Deliverable
client delivery
Required skills
face-to-face customer service, sales of vehicle accessories, phone/email/in-person enquiry management, basic vehicle repair inspection, scheduling and workflow management, invoicing and job authority issuance, problem-solving, time management, Microsoft Office, driver's licence
Preferred skills
administration experience, educating customers on services
Responsibilities
Deliver warm professional face-to-face customer service, sell vehicle accessory products, manage phone email and in-person enquiries, support Service Centre Manager with daily operations, update customers on repair lead times, conduct basic repair inspections, schedule repair bookings, issue invoices and raise job authorities, resolve customer concerns
Seniority
Individual Contributor, Part-time