Member Services Team Leader
Core
Lead the day-to-day operation of Member Services, coaching teams to deliver exceptional customer experiences at a gymnastic and aquatic centre.
Role type
frontline team leader (customer service)
Builds
member and guest experiences
Domain
recreation, fitness, aquatic, leisure
Deliverable
product features
Required skills
team leadership, roster management, conflict resolution, operational process knowledge, retail leadership, customer service principles
Preferred skills
experience in fitness/aquatic/hospitality environments, First Aid certification, Food Safety certification
Responsibilities
Lead daily Member Services operations, coach and mentor team members, manage staff rosters and resource allocation, resolve member enquiries and complaints, monitor service standards, maintain customer records, support retail and café initiatives
Seniority
Mid-level, hands-on IC