Responsable au service à la clientèle - LaSalle
Core
Manage a team of 5-6 customer service staff and serve as the primary contact for visitors and callers at an aquatic center (Aquadome), handling registrations, promotions, and vendor coordination.
Role type
Customer Service Team Lead
Builds
Frontline customer service operations and registration systems for an aquatic facility
Domain
Recreational facilities / Aquatic centers
Deliverable
Product features (service operations)
Required skills
Team leadership, customer service, registration management, vendor coordination, cash handling, Microsoft Office
Preferred skills
English communication, multilingual interaction
Responsibilities
Plan tasks and manage a team of 5-6 customer service staff; Welcome and inform visitors and callers about schedules and regulations; Manage registrations via the SportPlus platform; Act as the first point of contact for maintenance and facility vendors; Promote offered programs; Handle cash deposits; Perform related tasks.
Seniority
Mid-level, hands-on IC
