Validation Support Representative
Core
Real-time evaluation of identity documents for suspicious sales, prevention of identity theft and fraud, and resolution of customer disputes related to banking transactions.
Role type
Fraud Prevention Representative (Customer Support)
Builds
Finance Order originations by approving good sales and blocking bad sales
Domain
Financial services / Credit / Fraud prevention
Deliverable
client delivery
Required skills
Customer service, fraud prevention principles, identity document analysis, root-cause analysis, cross-functional collaboration
Preferred skills
Experience in sales or financial sector, cultural sensitivity, problem-solving
Technologies
Microsoft Office tools
Responsibilities
Real time evaluation and transcript missing information from Identity Documents of suspicious sales flagged by automated tools; Prevent identity theft and other fraud vectors as well as report them accurately; Contribute to Finance Order originations by approving good sales and correctly blocking bad sales; Manages and resolves customer disputes related to banking transactions, delivering timely and empathetic support in compliance with internal policies and regulatory requirements; Proactively identifies and prevents potential fraud by detecting suspicious patterns, conducts in-depth investigations and root-cause analysis, and collaborates with cross-functional teams