Service Delivery Supervisor
Core
Oversee technical support operations and ensure proper computer function for end users to accomplish business tasks.
Role type
Service Delivery Supervisor (IT Generalist)
Builds
IT support services for Service Provider, Hyperscale, Energy, Enterprise, and Industrial markets
Domain
IT Operations / Technical Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Generalist experience, advanced computer hardware knowledge, network infrastructure (firewall, switch, routers, wireless), desktop and server OS (Microsoft, Linux), application support (Microsoft suite), remote administration tools (SCCM, SCOM), ITIL framework, analytical troubleshooting
Preferred skills
Business acumen, team collaboration, self-motivation
Technologies
Microsoft SCCM, SCOM, Microsoft suite, Linux, Microsoft OS
Responsibilities
Triage IT support incidents, resolve and/or transfer to appropriate groups, manage and improve Service Desk Delivery, maintain and implement company IT standards, evaluate documented resolutions and analyze trends, assist in software releases and roll-outs, perform hands-on desktop fixes (software install/upgrades, hardware install, backups, system config), perform preventative maintenance on servers and desktops, manage third-party partnerships
Seniority
Mid-level, hands-on IC
