Customer Service Officer
Core
Provide customer service and administrative support via phone, email, and in-person interactions, including order processing, quoting, and complaint resolution.
Role type
Customer Service Officer
Builds
Customer support and operational documentation
Domain
General business operations
Deliverable
dashboards & analysis
Required skills
Phone-based customer service, order processing, quote generation, complaint resolution, record maintenance, EFTPOS reconciliation, multi-tasking
Preferred skills
Technical product information navigation, independent and team-based work
Responsibilities
Respond to customer enquiries across phone, email, and in person; process orders and provide quotes; maintain customer records; liaise with internal teams such as Despatch/Transport; assist in resolving customer complaints; complete end-of-day EFTPOS reconciliations; process purchase orders and verify supplier invoices.
Seniority
Mid-level, experienced