Federal Employee Insurance Customer Service Agent
Core
Remote customer service agent supporting federal employees with insurance benefits and enrollment inquiries via phone and web systems.
Role type
Customer service representative (insurance)
Builds
Customer support interactions for federal employee insurance programs
Domain
Public sector / Insurance administration
Deliverable
client delivery
Required skills
inbound/outbound calling, web-based system navigation, database documentation, active listening, survey administration, schedule adherence
Preferred skills
call center experience, multitasking, computer proficiency
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