Customer Operations and Billing Analyst
Core
End-to-end post-sales support for major client accounts, managing billing processes, supply chain operations, and order fulfillment.
Role type
Customer Operations & Billing Analyst
Builds
Accurate billing reports, operational insights, and timely delivery of high-value orders for Tier 1 customers.
Domain
Enterprise Technology Services / Supply Chain & Billing
Deliverable
Dashboards & analysis
Required skills
Supply chain and order management, Financial reporting systems, Microsoft Excel (advanced), ERP systems (SAP), Vendor procurement platforms, Inventory management, Data interpretation
Preferred skills
Post-sales support experience, Customer service environments, Process improvement
Technologies
SAP, Microsoft Office suite, Vendor ordering platforms
Responsibilities
Translate and manage client requirements, Oversee end-to-end supply chain management of high-value orders, Monitor and manage open orders and billing activities, Act as liaison between internal teams, vendors, and customers, Manage escalations and coordinate equipment delivery, Develop and deliver customer-facing reports and insights
Seniority
Individual Contributor