Night Auditor/ Guest Service Agent - Brisbane Skytower
Core
Overnight front office operations including guest service, financial reconciliation, and building security monitoring.
Role type
Night Auditor / Guest Service Agent
Builds
Daily financial audit reports, guest check-in/out records, and incident logs
Domain
Hospitality / Hotel Operations
Deliverable
dashboards & analysis
Required skills
Financial reconciliation, RMS (Property Management System), Guest service, Incident management, Report preparation, Building system monitoring
Responsibilities
Manage check-ins, check-outs, reservations and guest enquiries; Complete end-of-day financial processing and Night Audit in RMS; Reconcile room revenue, payments, adjustments, refunds, EFTPOS and credit card transactions; Monitor lobby and building access and respond to after-hours guest issues; Conduct routine floor checks and monitor alarms, fire panels and other building systems; Prepare clear handovers for Front Office, Housekeeping, Maintenance and management