Technology Support Specialist - Onsite
Core
On-site technology leader ensuring doctors, clinicians, and staff have reliable technology for safe patient care, surgeries, and clinical workflows.
Role type
Senior IC technology support specialist (healthcare)
Builds
Reliable on-site technology services and seamless onboarding experiences for clinical staff
Domain
Healthcare / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-user support in complex multi-site environments, Windows desktop and mobile device support, ITIL Foundation certification, coordination with multiple ICT teams, infrastructure administration, vendor management, security protocol adherence
Preferred skills
Experience in clinical or operational environments, ability to work autonomously, relationship building with medical specialists
Technologies
Windows desktop environments, mobile devices, enterprise applications
Responsibilities
Proactively identify and resolve technology issues before they impact clinical workflows, provide high-touch support to doctors during surgeries and consultations, coordinate with ICT teams to deliver technology services and changes, ensure seamless onboarding for new employees and doctors, maintain strong relationships with clinical leaders and hospital staff
Seniority
Senior, hands-on IC
