Customer Support Program Administrator
Core
Adjudicate financial assistance claims for Ford vehicles in Australia and New Zealand once warranty expires, ensuring correct repair methods and times per policy.
Role type
Customer Support Program Administrator (Automotive Warranty)
Builds
Financial repair assistance programs for Ford dealerships and customers
Domain
Automotive industry + Warranty administration
Deliverable
client delivery
Required skills
Adjudication, Technical service bulletin interpretation, Workshop manual knowledge, Warranty policy compliance, Data entry, Prior approval system usage, Dealership liaison
Preferred skills
Mechanical experience, Warranty administration, Service advising, Late model Ford technical knowledge
Technologies
Professional Technical System (PTS), Technical Assistance Center (TAC), OWS Prior approval system
Responsibilities
Review claims for correct category and repair method, Liaise with Service Engineering and Dealerships to resolve requests, Provide insights on emerging mechanical trends, Deliver guidance and training to Customer Relationship Coordinators (CRC), Support reporting and projects
Seniority
Mid-level, hands-on IC