Desktop Support
Core
Troubleshooting computer OS/peripherals, installing hardware/software, and providing printer support across Windows and Apple environments.
Role type
Desktop Support Technician
Builds
End-user computing solutions and IT infrastructure support
Domain
IT Support / Desktop Infrastructure
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware/software installation, printer support, MS Office troubleshooting, SCCM familiarity, Active Directory basics, Exchange basics, Apple OS support, time management, analytical problem-solving
Preferred skills
Virtual OS troubleshooting, infrastructure support knowledge, independent work, collaborative teamwork
Technologies
Windows 7/8/10, Windows XP/Vista, Apple OS, SCCM, Active Directory, Exchange, MS Office, PC/Laptop hardware, printers, mobile devices
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