Customer Success Manager (NY)
Core
Lead onboarding, manage customer relationships, and provide Conversion Rate Optimization (CRO) insights and guidance to help brands scale their success. (via careerplan.io/jobs/3B-00B-F5-071-customer-success-manager-ny)
Role type
Customer Success Manager / CRO Consultant
Builds
Digital experiences including personalizations, experiments, and UX improvements on the platform
Domain
eCommerce, AI Personalization, SaaS
Deliverable
product features
Required skills
CRO, eCommerce web development, eCommerce management, Vibe Coding (Base44, Lovable, Claude Code), JavaScript, HTML, CSS
Preferred skills
Experience working at a Marketing agency with eCommerce brands
Responsibilities
Lead onboarding and manage day-to-day customer relationships, Provide CRO insights and proactive optimization recommendations, Build digital experiences on the platform, Translate customer needs into product insights, Develop workflows and best practices, Work closely with founders to ensure customer growth