Membership Manager | Myaree
Core
Lead a team of Member Support Consultants to drive membership growth, manage the full member journey, and ensure exceptional front desk operations and service standards at a fitness club.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership growth and retention for a premium fitness club
Domain
Fitness & Wellness
Required skills
Sales and customer service experience, team management and mentoring, sales techniques (up-selling/cross-selling), customer retention strategies, business computer systems
Preferred skills
Proven ability to hit KPIs, understanding of the sales cycle, ability to set and motivate others
Technologies
Business computer systems
Responsibilities
Manage daily workflow of the MSC team to reach monthly sales targets, Achieve individual monthly and annual sales targets, Create structure to ensure team meets daily minimum performance criteria, Assist with delivery of sales training to the MSC team, Achieve member retention and growth budgets, Respond to enquiries within 24 hours, Support development of initiatives to drive membership growth, Support development of the MSC fortnightly roster