Customer Analyst
Core
Develop analytics and build visualizations to measure customer service metrics and moments that matter for a digital financial service app serving migrants.
Role type
Customer Analyst (Data & Strategy)
Builds
Customer service dashboards, KPI visualizations, and operational performance reports
Domain
Fintech / Digital Financial Services
Deliverable
dashboards & analysis
Required skills
Data analysis, Bilingual Spanish and English, Communication, Proactive decision-making, AI tool implementation, Customer empathy
Preferred skills
Fintech operations experience, Python coding, Bachelor's degree in analytics/science/business
Technologies
Python, AI tools
Responsibilities
Develop analytics for the customer service organization, Build visualization of metrics and KPIs, Measure and analyze customer service moments, Monitor operational performance, Work with CS team to improve long-term metrics, Assist with initiatives to increase business impact
